Serious question: Is initial email support with Stripe handled by bots? Every time I've had an issue the replies from support@ have been so bad and so unrelated

Serious question: Is initial email support with Stripe handled by bots? Every time I've had an issue the replies from support@ have been so bad and so unrelated to the questions that I'm asking that I've resorted to calling it out publicly as a bot on Twitter. Only after I've done that do I start getting replies that are sane and relevant.