Thought the same, never articulated the thought. When I choose something as trivial as a barber or some other day-to-day service, I look at this— do they answer

Thought the same, never articulated the thought. When I choose something as trivial as a barber or some other day-to-day service, I look at this— do they answer to complaints on Google Maps reviews? I don't mind them making mistakes — everyone does. Will they blame it on me without even listening or will there be a mature human being with whom I can talk?