Well I have checked in on oversold flights before but never has a check in agent ever told me "don't worry about it, you'll get a seat for sure" - they have alw

Well I have checked in on oversold flights before but never has a check in agent ever told me "don't worry about it, you'll get a seat for sure" - they have always been honest about how the process will work at the gate and usually give me a decent guess at the likelihood that I'll get a seat, offer to rebook (usually you have to ask to have them look for flights on other carriers, but they are required to do that if possible), but they usually can't offer as many incentives (miles, vouchers) there like they can at the gate. What this check in agent is claiming to do on Air Canadas behalf just sounds unnecessarily cruel.