Yes. Even if the analysis is exactly correct, this is not an acceptable way to think about or communicate the results. It leads thought in anti-user directions

Yes. Even if the analysis is exactly correct, this is not an acceptable way to think about or communicate the results. It leads thought in anti-user directions and shuts down communication. Compare to something like this: "We need to provide potential users of Wayland with better information, both to better calibrate their expectations and ensure that anger is properly directed and to help them make more informed buying decisions in the future." Of fucking course you have a communication problem when your relationship with your userbase is founded on logic like "doing anything other than calling them idiots and ignoring them is useless and we shouldn't surrender to idiocy".