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The whole point of an ombudsman is they operate outside the system and have a higher level of authority, vested in them by management. They have authority, mor
by andrewstuart 8y ago
The whole point of an ombudsman is they operate outside the system and have a higher level of authority, vested in them by management.
They have authority, more or less, to "get shit done".
- pas 8y agoHow? If the ombudsman is hired and paid by management? It's just a VP of Support. Now, if there were a few people chosen from among the users, and they could talk to management. That'd be something. (See EVE online's SMC - a council of players.)