3 ms·
> Sounds like fixed-price consulting to me. Is there no difference between technical support and consulting? I see technical support as answering emails and p
by krn 8y ago
> Sounds like fixed-price consulting to me.
Is there no difference between technical support and consulting?
I see technical support as answering emails and picking up the phone when someone needs the help using your product.
For instance, AWS Support Plans[1].
[1] https://aws.amazon.com/premiumsupport/plans/ https://aws.amazon.com/premiumsupport/plans/
- yesimahuman 8y agoYes there is s huge difference. One is a yearly subscription and the other is billed per-hour or is a set of consumable hours you buy one-off. Most teams don’t just sell support on its own, you only get it if you have a subscription to the software product behind it.
- deleted 8y ago[deleted]