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Sounds like fixed-price consulting to me.

• yesimahuman 8y ago
  No, it’s more like a SaaS model. Yearly subscription/license and you’re not doing bespoke development
• krn 8y ago
  > Sounds like fixed-price consulting to me. Is there no difference between technical support and consulting? I see technical support as answering emails and picking up the phone when someone needs the help using your product. For instance, AWS Support Plans[1]. [1] https://aws.amazon.com/premiumsupport/plans/ https://aws.amazon.com/premiumsupport/plans/
  • yesimahuman 8y ago
    Yes there is s huge difference. One is a yearly subscription and the other is billed per-hour or is a set of consumable hours you buy one-off. Most teams don’t just sell support on its own, you only get it if you have a subscription to the software product behind it.
    • deleted 8y ago
      [deleted]