A generalization is not necessary here, for me there is a huge difference between Apple's App Store and Google Play. The former actually has real people behind

A generalization is not necessary here, for me there is a huge difference between Apple's App Store and Google Play. The former actually has real people behind it that you can talk to, also on the phone, and who are really friendly and will reach out to help you fix problems. Also, they do really review the app, obviously using automated tools, but still there's some human involvement. Google tries to be smarter than everyone else but they're not. Many people have this love-hate relationship with them, but recently there's less and less love in it.