I don't understand how anyone can be surprised. Companies like AT&T and Comcast budget to support 100m people by phone, while Google has $100,000,000,000+ in t

I don't understand how anyone can be surprised. Companies like AT&T and Comcast budget to support 100m people by phone, while Google has $100,000,000,000+ in the bank. This kind of expense evasion is just a dirty accounting trick to spend less. It would barely even eat into their revenue to provide Comcast-level shitty support. Google's massive profits could even absorb the occasional tax, unfortunately it's much more profitable to just abstain from support, taxes etc.