Intercom is a good tool for support, but we have run into a lot of bugs using deeper features. Their support is great, they allways get back to you. We starte

Intercom is a good tool for support, but we have run into a lot of bugs using deeper features. Their support is great, they allways get back to you. We started using intercom for all outgoing communications especially email campaigns and ran into reporting bugs, built in templates not showing on outlook, events being not usable in mails ect. You can only create a company via the API, which by the way loves to duplicate your contacts from time to time. As a support tool, it is great our users are used to using the bubble to chat to us but we have moved the our mailing and crm elsewhere. I think about intercom being very useful if you sell a low value product to a lot of clients, so large user base at $5 each.