I have used one of the smaller and cheaper competitor products just for chat support, Tawk. We do try to review the incoming messages once in a while. If more t

I have used one of the smaller and cheaper competitor products just for chat support, Tawk. We do try to review the incoming messages once in a while. If more than 2 customers asked the same question, then we should probably fix that on the website. More often than not though, some customers just don't like digging through FAQ and KBs. They just prefer to get personal help.