My company used to use Olark, which actually was connected to a person. It was a great way to offer technical support. Unfortunately as our traffic grew, it was

My company used to use Olark, which actually was connected to a person. It was a great way to offer technical support. Unfortunately as our traffic grew, it was hard to keep up with incoming chats, so we eventually turned it off. (This was 7-5 years ago, before these on-page chat widgets saturated the web.)