6 ms·
I hate these things, in the same way I dislike a sales person rushing up to me immediately I set foot in a store. It's much worse on a web page, simultaneously
by mattnewport 8y ago
I hate these things, in the same way I dislike a sales person rushing up to me immediately I set foot in a store. It's much worse on a web page, simultaneously creepy like I'm being watched checking out the site and useless knowing it's not actually a real person.
- rcfox 8y agoMy company used to use Olark, which actually was connected to a person. It was a great way to offer technical support. Unfortunately as our traffic grew, it was hard to keep up with incoming chats, so we eventually turned it off. (This was 7-5 years ago, before these on-page chat widgets saturated the web.)
- WalterSear 8y agoAnd then when you actually respond with a question, there isn't really anyone there to answer you.
- megous 8y agoYou're being watched. Some of these tools (in the merchant's UI) have a list of users browsing the website with an option to show in real-time what you're doing, what page you're viewing, typing, and how you're moving your mouse cursor. They'd probably show your webcam and mic feed, if they could without being obvious, too.
- danellis 8y agomessage pops up "Hey, can I help? You look confused."