3 ms·
A non-paying customer who doesn't listen to ads has absolutely zero value to Spotify. I'd challenge this because they can convert to paid users or advertise th
by dfxm12 8y ago
A non-paying customer who doesn't listen to ads has absolutely zero value to Spotify.
I'd challenge this because they can convert to paid users or advertise the service via word of mouth, or probably provide other value as well (user data, listening habits, etc.).
However, even if these users have zero value to Spotify, then why terminate them? Spotify is getting some negative press over it, so it seems like a net loss for them...
- umanwizard 8y ago> However, even if these users have zero value to Spotify, then why terminate them? When I go to a restaurant and eat without paying, why do they kick me out?
- lurchedsawyer 8y agoMore like "We sent a free pizza to their home. How dare they not eat the pineapple toppings!?"
- umanwizard 8y agoRight, and what’s happening now is Spotify choosing not to send free pizza to those people anymore. What’s the matter with that?
- lurchedsawyer 8y agoMostly a privacy and ownership issue: Spotify doesn't own the device receiving their service nor are they paying for the bandwidth used for the ad payload, and it's none of their concern how these are used. In the end it all boils down to whether Spotify's right to run a business supersedes a person's rights of ownership.