I've been using Crisp for a while on my own project where users can click ito start a chat (it doesn't pop-up with a message initially). I don't have any hard d

I've been using Crisp for a while on my own project where users can click ito start a chat (it doesn't pop-up with a message initially). I don't have any hard data but I've found it really valuable in terms of being a solo developer: - For support problems, resolving over chat is much quicker and personable. I think this leads to happier customers. Composing well thought out and well written emails back and forth eats up a huge amount of time in comparison. - It's way easier to get to know your customers more with chat. You can quickly ask them a series of related questions and get an answer, whereas with email it's much more effort on both sides e.g. a series of question/answers like "What kind of website are you checking with the tool? Oh, so how many websites do you have? Would you find it more helpful if...?" is painful over email and they'd probably stop replying. I looked at the free chat offerings from Crisp, Intercom, Drift and Tawk recently. I think until you're getting large numbers of chat users per day there's not a lot to decide between them. I mostly prefer Crisp because the admin interface responds quickly and settings are easy to find. It's pretty crazy how many features and settings they all have.