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If you take out the complaint about pricing, then what remains is a general take on live-chat solutions. It's a valid complaint--and, from my experience, correc
by gk1 8y ago
If you take out the complaint about pricing, then what remains is a general take on live-chat solutions. It's a valid complaint--and, from my experience, correct for most cases--but shouldn't be aimed solely at Intercom. I've tested live chats from Intercom, Drift, HubSpot, Smooch, and others, and they're all equally underwhelming.
- gingerlime 8y agoI think I also addressed that on my post. My personal experience was with intercom though. > Of course, intercom.io isn’t the only one now, and there are a few competitors in this space. The principle is pretty similar though. I think intercom was the most successful company doing this, or the first, or both. But it’s not really important. It’s mostly about intercom as a concept, rather than a specific implementation.
- gk1 8y agoFair enough. I must’ve skimmed past that in my first reading.