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Intercom is a shadow CRM that tries to do everything but ultimately fails to do anything well. IMHO, Intercom has excellent fit for early stage go-to-markets,
by noahmbarr 8y ago
Intercom is a shadow CRM that tries to do everything but ultimately fails to do anything well.
IMHO, Intercom has excellent fit for early stage go-to-markets, but gets ripped out by specialized tools, purpose built and sold to line function (marketing, sales, support, etc)