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OP here. Yes, there are some minor complaints, and I do imagine some things have changed (happy to hear about pricing, because it was truly horrible in my opini
by gingerlime 8y ago
OP here. Yes, there are some minor complaints, and I do imagine some things have changed (happy to hear about pricing, because it was truly horrible in my opinion).
But I think the fundamentals aren't minor. The end-user experience isn't drastically different now than 2 years ago. And our A/B test back then is likely to produce similar results today (although we're unlikely to test it again). I still feel that it's a crutch. And I think intercom is a victim of its own success, even more so today than a couple of years ago.
- gk1 8y agoIf you take out the complaint about pricing, then what remains is a general take on live-chat solutions. It's a valid complaint--and, from my experience, correct for most cases--but shouldn't be aimed solely at Intercom. I've tested live chats from Intercom, Drift, HubSpot, Smooch, and others, and they're all equally underwhelming.
- gingerlime 8y agoI think I also addressed that on my post. My personal experience was with intercom though. > Of course, intercom.io isn’t the only one now, and there are a few competitors in this space. The principle is pretty similar though. I think intercom was the most successful company doing this, or the first, or both. But it’s not really important. It’s mostly about intercom as a concept, rather than a specific implementation.
- gk1 8y agoFair enough. I must’ve skimmed past that in my first reading.
- robhunter 8y agoPricing has definitely gotten much worse since you left