3 ms·
If you can’t use a high touch interaction to increase conversion, then you’ve got something very wrong going on that’s bigger than intercom.
by tsunamifury 8y ago
If you can’t use a high touch interaction to increase conversion, then you’ve got something very wrong going on that’s bigger than intercom.
- gk1 8y agoDisagree. I’ve tried other live chat solutions and they don’t help. The issue is that in order for the overhead to be worthwhile (ie, the time and attention of operating the chats), the conversion improvement has to be massive. It never has been, for me.
- rdlecler1 8y agoIntercom solution can increase your customer acquisition cost with more onboarding support costs so you need a higher lifetime value of the customer to compensate.