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At my current startup, we sell a rather pricy physical product and have been using Intercom to nurture leads. It's been very useful, as we have lots of leads th
by kennbutler 8y ago
At my current startup, we sell a rather pricy physical product and have been using Intercom to nurture leads. It's been very useful, as we have lots of leads that have specific questions that they want a human to answer.
We found that conversational engagement works the best for these leads, but Drift does a far better job than Intercom at this. Currently planning on migrating.
- guzik 8y agoWe are in the medical / research field - also selling a physical product. We are using chatbot to answer sometimes really narrow questions about customer-specific cases (they just would not fit the Help/FAQ page). LiveChat is where most of our leads come from.