I celebrate failure of a project as a natural consequence of innovation. I don't see how failing a community is worthy of celebration. When I try a crazy new

I celebrate failure of a project as a natural consequence of innovation. I don't see how failing a community is worthy of celebration. When I try a crazy new idea at work, and it fails, I don't just leave a mess and walk away. Come to think of it, I don't do that if it succeeds, either. Supporting your mess is part of professionalism. This is the key difference between doing research and providing a service. Are you serving the people or just the technology? Google is full of smart people who love technology and want to do research all day, but they're not very service-oriented. Should they be? Eric Schmidt said of Google Fiber, "It’s actually not an experiment; we’re actually running it as a business". I'm not seeing that here. They learned something valuable about a technology they're using, and they're leaving customers in the lurch.