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I agree that it's a great feedback system. However, I disagree that it should be a negative feedback loop. Tipping should be an optional extra that indicates I

I agree that it's a great feedback system. However, I disagree that it should be a negative feedback loop. Tipping should be an optional extra that indicates I was extremely happy with my service, not some mechanism for me to extract my revenge on a server who was probably dealing with issues that weren't their fault.

golergka 8y ago
But customers and businesses don't really care about communicating these rare cases. What we care is maintaining the minimum sane level of service, and we assume that in 95% of cases it will be. Which makes negative feedback loop much more fitting.