This is great. Hits several things in completely different areas that I've been dealing with too. (Namely setting up Rails in production and talking to customer

This is great. Hits several things in completely different areas that I've been dealing with too. (Namely setting up Rails in production and talking to customers on the phone.) I think the best thing about these kinds of posts is how down-to-earth they are. I mean, I do love the posts about the successful startups that are now running with 5-man teams, scaling their production environment to handle millions of visitors, etc. But those posts are a glimpse-of-the-future to me and probably to most others here. This post on the other hand is basically about the exact situation I find myself in right now with my product. Thanks for posting!