The problem statement is eloquently stated. Yet the blame is nonsensical. The developers of Solitaire are to blame? Solitaire was a non-trivial application writ

The problem statement is eloquently stated. Yet the blame is nonsensical. The developers of Solitaire are to blame? Solitaire was a non-trivial application written for the express purpose of selling an operating system. The reality is that the problem statement, that knowledge workers are constantly engaged with unproductive, nonsensical asks, is true. Knowledge workers must overcome this by being exactly the worker they've been advised not to be: ignoring emails and chats, not being present at their open-plan desks, declining any meeting that won't immediately please their manager. No sinister force is the cause of these problems; simple entropy of organizations is to blame: failing to allocate resources to document and streamline processes is to blame.