This is even worse in a way. They specifically caused these problems because they believed their engineers were so smart that they could rely on their novel mic

This is even worse in a way. They specifically caused these problems because they believed their engineers were so smart that they could rely on their novel microtrenching technique to deploy the fiber for a fraction of the cost of the competitors. I just don't understand why they didn't spend more time testing it on their own resources before rolling out to actual customers in a major metro area. We've all seen potholes, roots coming through streets and sidewalks. Just crazy to think they thought this was ready to be deployed at scale...