It sounds like what they're saying is that they botched the installation and would have to redo it. It seems like the responsible thing to do here is to just g

It sounds like what they're saying is that they botched the installation and would have to redo it. It seems like the responsible thing to do here is to just go ahead and redo the installation. It can't be worse than the cost to expand to a new city; all they have to do is abandon their current infrastructure and replace it with the new (I know that "all" underestimates, but still). This is a case where to maintain customer trust, they should suck up the cost themselves rather than trying to recover it through the one-time customer fees that they used at rollout time.