He addressed this in a comment: > I tried to lookup my old license and realized I was given 1 free license this annual period (around ~October) after purchasing

He addressed this in a comment: > I tried to lookup my old license and realized I was given 1 free license this annual period (around ~October) after purchasing 2 seats the previous year for contributing significantly to bug reports with full screencasts, etc. Seems his license was renewed in October and was revoked just now, he couldn't have requested a refund because his license was free...