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> Hi, Julian from Tower here! We were just made aware of this post via email. We would never revoke a license unless a user requests a refund. We highly value e

> Hi, Julian from Tower here! We were just made aware of this post via email. We would never revoke a license unless a user requests a refund. We highly value each form of feedback to our app, especially critical feedback. Thanks to that feedback, we have been able to improve Tower over the years and continue to do so! > It would be great if OP could reach out to us, so we can find the corresponding license and check why it seems to be no longer working. Thank you! https://www.reddit.com/r/git/comments/ao1q7t/care_git_tower_revokes_licenses_when_discussing/efy8bc3/ https://www.reddit.com/r/git/comments/ao1q7t/care_git_tower_...

kbenson 8y ago
Yay, another case where people assume the worst possible interpretation of a situation, posts about it on the internet like it's fact, and an angry mob forms. What a wondrous time we're living in! /s Seriously, I view this as horrible behavior on the reddit OP's part. Whether it turns out to be Git Tower blocking them or some other problem, not taking the time to try to figure out what happened before publicly asserting something is inexcusable.
- Someone1234 8y ago
  So just to clarify: It is horrible behaviour on the OP's part to make assumptions about other people's motives, but you're going to go ahead and make assumptions about the OP's motives just the same? Seems a little hypocritical.
  - kbenson 8y ago
    I'm making a statement about what the OP posted and provided, which did not include any indication of contacting the company in question to find out what hapoened, did not include any info on how that company would have known what license to revoke, and in a reply to a company spokesman on reddit also did not note any of this info. If the OP did have any of this info, not including it is also bad. My problem is with the OPs observable actions.
- Mc_Big_G 8y ago
  To be fair, this could also just be a PR response to diffuse the situation. You don't really know who is being honest here.
  - kbenson 8y ago
    I'm only responding to how one side is asserting intention on the other side with the only evidence being an outcome, and no note that any investigation was done. It would be irresponsible for me to post that my neighbor defaced my house because I badmouthed him in the neighborhood immediately after I notice the defacement but have no evidence other than my assumptions. Whether the neighbor is guilty or not does not absolve me of my responsibility to back up my assertions if they are made as statements of fact, nor to look into the situation and provide what evidence I can before heavily insinuating a beleif. These are of course my own moral and ethical beliefs, but since I try to practice them myself and I think they make the world better overall, I feel comfortable in expressing my distaste when people fail in them (including myself), especially since they mostly amount to "don't be a dick, and if you are going to be a dick or accuse someone of something, have and show evidence."
- sleepysysadmin 8y ago
  From OP's point of view he paid for git tower, sent in criticism and them immediately after couldn't use it anymore because his license was revoked. That's his point of view. The actual git tower folks as a PR measure came and said that 'because we couldnt figure out how our ticket system works the license was revoked and there was a bug.' That seems rather far fetched.
  - kbenson 8y ago
    The OP's point of view is valid. The OP's assertion as to the cause of their license being revoked was not backed up with any useful evidence (a coincidence is not sufficient). Here's some things the OP could have done, or included if they did do or know, to back up their claim: - Explain how the Reddit post could have been linked to the Git Tower license, so even if they wanted to revoke the license, they would know how to. - Explain what Git Tower said when asked why the license was revoked, or whether they were even asked at all. - Note whether there could have or has previously been any oddness or confusion with licenses (in a later comment, OP notes "I tried to lookup my old license and realized I was given 1 free license this annual period (around ~October) after purchasing 2 seats the previous year for contributing significantly to bug reports with full screencasts, etc.") In fact, if you check the reddit post now, you'll see the top comment is actually a post-mortem from the company explaining what happened. You can choose to still disbelieve what they say (a bug in the licensing system, they wouldn't do this, they didn't even know the account) if you like since you seem to think it's far fetched, but I think by far the most likely situation (even before I noted any comments from the developer) was that there was some bug or error, given the OP didn't seem to put any effort into figuring out what went on before making a very negative assumption and then posting publicly like it was true.
vxNsr 8y ago
He addressed this in a comment: > I tried to lookup my old license and realized I was given 1 free license this annual period (around ~October) after purchasing 2 seats the previous year for contributing significantly to bug reports with full screencasts, etc. Seems his license was renewed in October and was revoked just now, he couldn't have requested a refund because his license was free...
pointnova 8y ago
Julian here from Tower. We posted an updated response: https://www.reddit.com/r/git/comments/ao1q7t/care_git_tower_revokes_licenses_when_discussing/efy8bc3/ https://www.reddit.com/r/git/comments/ao1q7t/care_git_tower_...

kbenson 8y ago

Yay, another case where people assume the worst possible interpretation of a situation, posts about it on the internet like it's fact, and an angry mob forms. What a wondrous time we're living in! /s Seriously, I view this as horrible behavior on the reddit OP's part. Whether it turns out to be Git Tower blocking them or some other problem, not taking the time to try to figure out what happened before publicly asserting something is inexcusable.

Someone1234 8y ago
So just to clarify: It is horrible behaviour on the OP's part to make assumptions about other people's motives, but you're going to go ahead and make assumptions about the OP's motives just the same? Seems a little hypocritical.
- kbenson 8y ago
  I'm making a statement about what the OP posted and provided, which did not include any indication of contacting the company in question to find out what hapoened, did not include any info on how that company would have known what license to revoke, and in a reply to a company spokesman on reddit also did not note any of this info. If the OP did have any of this info, not including it is also bad. My problem is with the OPs observable actions.
Mc_Big_G 8y ago
To be fair, this could also just be a PR response to diffuse the situation. You don't really know who is being honest here.
- kbenson 8y ago
  I'm only responding to how one side is asserting intention on the other side with the only evidence being an outcome, and no note that any investigation was done. It would be irresponsible for me to post that my neighbor defaced my house because I badmouthed him in the neighborhood immediately after I notice the defacement but have no evidence other than my assumptions. Whether the neighbor is guilty or not does not absolve me of my responsibility to back up my assertions if they are made as statements of fact, nor to look into the situation and provide what evidence I can before heavily insinuating a beleif. These are of course my own moral and ethical beliefs, but since I try to practice them myself and I think they make the world better overall, I feel comfortable in expressing my distaste when people fail in them (including myself), especially since they mostly amount to "don't be a dick, and if you are going to be a dick or accuse someone of something, have and show evidence."
sleepysysadmin 8y ago
From OP's point of view he paid for git tower, sent in criticism and them immediately after couldn't use it anymore because his license was revoked. That's his point of view. The actual git tower folks as a PR measure came and said that 'because we couldnt figure out how our ticket system works the license was revoked and there was a bug.' That seems rather far fetched.
- kbenson 8y ago
  The OP's point of view is valid. The OP's assertion as to the cause of their license being revoked was not backed up with any useful evidence (a coincidence is not sufficient). Here's some things the OP could have done, or included if they did do or know, to back up their claim: - Explain how the Reddit post could have been linked to the Git Tower license, so even if they wanted to revoke the license, they would know how to. - Explain what Git Tower said when asked why the license was revoked, or whether they were even asked at all. - Note whether there could have or has previously been any oddness or confusion with licenses (in a later comment, OP notes "I tried to lookup my old license and realized I was given 1 free license this annual period (around ~October) after purchasing 2 seats the previous year for contributing significantly to bug reports with full screencasts, etc.") In fact, if you check the reddit post now, you'll see the top comment is actually a post-mortem from the company explaining what happened. You can choose to still disbelieve what they say (a bug in the licensing system, they wouldn't do this, they didn't even know the account) if you like since you seem to think it's far fetched, but I think by far the most likely situation (even before I noted any comments from the developer) was that there was some bug or error, given the OP didn't seem to put any effort into figuring out what went on before making a very negative assumption and then posting publicly like it was true.

vxNsr 8y ago

He addressed this in a comment: > I tried to lookup my old license and realized I was given 1 free license this annual period (around ~October) after purchasing 2 seats the previous year for contributing significantly to bug reports with full screencasts, etc. Seems his license was renewed in October and was revoked just now, he couldn't have requested a refund because his license was free...

pointnova 8y ago

Julian here from Tower. We posted an updated response: https://www.reddit.com/r/git/comments/ao1q7t/care_git_tower_revokes_licenses_when_discussing/efy8bc3/ https://www.reddit.com/r/git/comments/ao1q7t/care_git_tower_...