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Replaying user behaviour is not a privacy issue. Pretty much every mobile/web app connected to the internet is doing this with varying granularity. AFAIK it's
by kankles 8y ago
Replaying user behaviour is not a privacy issue. Pretty much every mobile/web app connected to the internet is doing this with varying granularity.
AFAIK it's a pretty standard practice in UX and product design. A&F might have analysed hours of your finger gesture activity, but I doubt they're gonna know what brand of toilet paper you wiped with this morning.
- millstone 8y ago> Replaying user behaviour is not a privacy issue. Pretty much every mobile/web app connected to the internet is doing this with varying granularity. All I hear is that every mobile/web app connected to the internet has significant privacy issues. Where I point my mouse is my business dammit.
- jimjimjim 8y agoJust because everyone does it doesn't make it right!
- TheChaplain 8y agoI would rather not having an app sending screenshots of the screen / record taps while I input my CC number. Nor of any alerts / notifications that are unrelated to the app itself. So I'd say it can be quite a privacy issue.
- fasteddie 8y agoMany of these companies (e.g. FullStory, Hotjar) obfuscate all input fields for exactly this reason.
- sbr464 8y agoI’m sorry but they don’t, at least in a sensible defaults, easy/reliable way. Unless they’ve changed recently. We did extensive testing and found it was up to the end user implementing the integrations, and their regard for this topic/privacy.
- kaolti 8y agoI agree that sensitive data should be handled much better, but - at least in a webapp - they don't capture screenshots, they just only capture mouse movements, clicks and scrolling and then rerender that on the html.
- jahewson 8y ago“Videotaping your screen is not a privacy issue” Hmm.
- JumpCrisscross 8y ago> Replaying user behaviour is not a privacy issue This is a problem with the Silicon Valley bubble. Just because everyone else is in your shit pile doesn’t mean it doesn’t stink. You just can’t smell it.
- izacus 8y agoFunny how it's not a privacy issue for Apple devices, but triggers hundreds of posts of rage and ranting for Google devices. Corporate cheerleading at its finest. [Having hundreds of SV companies offer products that track user behaviour in iOS/Android/Web apps is of course a huge privacy concern, since that can very accurately profile you as a person.]