4 ms·
This sounds like fine model to me, pay more, get faster service. The key should be transparency and a minimum service level, ie. they should lay enough by defa
by Game_Ender 8y ago
This sounds like fine model to me, pay more, get faster service. The key should be transparency and a minimum service level, ie. they should lay enough by default that every order will get picked up.
- coffee 8y agoIt's really not a fine model, though. This isn't groceries, or a package from Amazon, this is hot food ready to serve that goes cold and soggy.
- QuercusMax 8y agoWhole Foods (Amazon) grocery delivery has you tip the delivery person up-front. They still seem to screw up my order all the time. I mean, seriously, I KNOW they have the stuff on the shelves, but the delivery people flake out all the time and don't deliver half my order. What a scam.
- supershazwi 8y agoI'm not a customer of either services since I'm not in the US but tipping upfront before you even receive the service seems a little odd. Doesn't one tip for getting an outstanding over-the-top customer service and in order to do that, one should undergo the entire workflow till receiving the goods?
- coffee 8y agoYou are correct.
- sjjshzvuiajhz 8y agoIn the US tipping is standard, not for over-the-top service. In general, higher pay for better quality goods and services is part of a negotiated sticker price. Tipping is the anamoly here. In the DoorDash context, if the user were given the option to tip after delivery, they’d most likely just forget about the app once they got their food and never tip. So there’d be little incentive for the drivers to work hard for a good tip.
- supershazwi 8y agoUnless service is so great that you have to leave a tip. I guess the culture in the US really puts tipping in a different light. When it becomes normal or close to mandatory I would say, to tip, so that workers get close to minimum wage, it really defeats the purpose. I guess I wanna tip when I feel that I'm getting more value than the amount I'm paying for and also when I'm not obliged to do so. Anyways, aside from this point, whatever these startups are doing, are real shady. Them carefully choosing their words in the binding documents makes it even worse since they know the potential repercussions of these actions.
- pkaye 8y agoWhat if you give a good tip first but then the delivery turns out late?
- sjjshzvuiajhz 8y agoComplain though whatever feedback mechanism the app gives you. Same thing you’d do if the food didn’t show up at all. On the other hand, what does the driver do if they go above and beyond to give you great service, but then you don’t tip?
- pkaye 8y agoWith prepayment of tip, we have no idea how the service will be. It would make sense to just roll it into the base cost.
- sjjshzvuiajhz 8y agoThe server doesn’t know whether you will follow through with a tip when they decide how well to serve you. The information asymmetry goes one way or the other.
- Judgmentality 8y agoThere's also the issue of tipping for service before it's been rendered. So you might pay a big tip and still receive shitty service, and now you have to deal with customer support hoping to get a refund.
- coffee 8y agoHonestly, I don't really care about all of that. If it's horrible service I can complain and most likely get a refund of some sort. I care that I want hot food, delivered in a reasonable time, and that I can pay a tip AFTER service is rendered (based upon the actual service I get).
- Judgmentality 8y agoI feel like you're agreeing with me but don't realize it.
- sjjshzvuiajhz 8y agoThe issue as described here is that the service captures most of the value of the tip, so the drivers are wasting their effort when they rush to complete tipped orders.
- coffee 8y agoNot if it's cash ;) Hence my point.