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I'm sorry to hear that your Stripe emails are being spam-filtered. I work for Stripe as part of their engineering team responsible for email deliverability and
by zackbleach 8y ago
I'm sorry to hear that your Stripe emails are being spam-filtered. I work for Stripe as part of their engineering team responsible for email deliverability and would love to see some examples of email that has been incorrectly classified so we can try to prevent this from happening in the future. Would you be able to forward a few examples with full headers[0] to zack [at] stripe [dot] com?
[0] https://support.google.com/mail/answer/29436?hl=en https://support.google.com/mail/answer/29436?hl=en
- gnicholas 8y agoWill do. For weeks, every single payment notification was spam-filtered. Then a conversation with support@stripe.com was spam-filtered. I can't recall for certain, but I think the conversation was about the spam-filtering of the payment notifications.
- haroldp 8y agoWhat would you do to prevent it from happening in the future? Don't you find that google pretty opaque about why it classifies something as spam?
- zackbleach 8y agoSpam classification by email service providers is generally quite opaque but we can at least check that we're doing everything in our power to prove that the email is legitimate. Like ensuring it passes SPF, DKIM and DMARC, and that it is being sent from an IP that is only used for transactional emails. Beyond that we would need to try to work with individual providers.