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“After launching our new earnings structure this past October, we noticed that there were small batches where shoppers weren’t earning enough for their time” ..
by whoisjuan 8y ago
“After launching our new earnings structure this past October, we noticed that there were small batches where shoppers weren’t earning enough for their time” ... Dude really?
So you create an earnings structure that deliberately fucks your workforce, but it's just something overseen, just recently "noticed", and it only affects "small batches" of shoppers?
This is just plain dishonesty.
- bonestamp2 8y agoNot to mention, he didn't even address the customer's who were defrauded when instacart told us that our "tips" were "100%" going to the shopper. I'm glad he's making things right for the shoppers, they were hurt the most. But he didn't even apologize to us customers who thought we were tipping our shoppers well, and instead we were paying their base salary (instacart would just make up the difference if we didn't "tip" enough). WTF? That's not a tip! After seeing his response, I'm glad I closed my account when this news broke and I won't be returning. They had one opportunity to nail this PR disaster and they forgot about their customers!
- HillaryBriss 8y agoi stopped using Instacart too for this same reason. i might start to use them again if they refunded all customers all of their tips and paid all of the shoppers a significant extra bonus, as a good faith measure. otherwise, there are better ways to get a few groceries...
- randycupertino 8y ago"We're sorry that we got caught."