I don’t have all the answers but personally I keep coming back to a shared wiki, current approach is a private GitHub repo called companyname-guides and the REA

I don’t have all the answers but personally I keep coming back to a shared wiki, current approach is a private GitHub repo called companyname-guides and the README just said click through to the freely available wiki in the repo. My process has been to be deliberate any time I’m teaching someone a new skill or process. Either I tell them, wait a bit I’ll write something up first or I review the existing page and then we go through it together. That way updating the knowledge base becomes part of the standard knowledge transfer process, I think that’s the key. Once we start that way it’s also made it easier when I’m quickly retraining someone and I say now can you add that to the wiki page. For them it’s not some random page it’s a page we worked on together and they seem much more confident then to go in and change it.