1) Apologize, explaining that he made a mistake. Self-deprecation is good here. "Hey - we tried to cheat you blind. We thought we could cheat you without you n

1) Apologize, explaining that he made a mistake. Self-deprecation is good here. "Hey - we tried to cheat you blind. We thought we could cheat you without you noticing. Clearly that was a mistake - you noticed. I'm sorry that you noticed when we tried to cheat you." 2) Make it right, not just going forward - they are retroactively paying the delta to the impacted employees. "The state attorney general's office phoned me and it was scary. I'm going to return the money that we cheated you out of because I don't want to go to jail." "In the future, I promise to not cheat you in ways that you will notice."