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Too late, I've already decided to never use their service because of this.
by wnevets 8y ago
Too late, I've already decided to never use their service because of this.
- got2surf 8y agoJust curious, did you use Instacart or any of their competitors before this?
- wnevets 8y agoDoes amazon's grocery service count? Separately was I about to sign up for instacart through www.bjs.com before this story dropped.
- guest2457533 8y agoAmazon's grocery and restaurant service also has a variable base rate that depends on tips as well. FYI.
- gdulli 8y agoAnd they've treated employees worse than this.
- got2surf 8y agoThanks for taking the time to reply - this story is a good reminder to treat employees/all people as well as you can, not conditionally. Do you think there's anything the CEO could have said/done today that would make you reconsider Instacart? I do like the retroactive payments he mentioned, but wonder if the there's anything more they could do to regain a customer like you.
- abawany 8y agoIn Austin, the local grocery chain (HEB) has started its own delivery service in addition to being available over Instacart. Prices for their service (hebtoyou.com) are lower though delivery+shopper fees are comparable. The experience is still a bit raw (substitute specification) but pretty comparable.
- qgsrw3fd 8y agoI hope nobody ever forgives you even if you apologise to them.
- jVinc 8y agoIf you kick someone in the groin because someone said they'd pay you 20 dollars to do it. Then apologizing is the right thing to do. But don't expect the victim to forgive you just because you apologize, not even if you give the 20 dollars back to whoever paid you in the first place.
- jjulius 8y agoInstacart waited over a week since news of this first broke to issue this kind of an apology and change their course - they only did so after Buzzfeed and the NYTimes started to give the story more visibility. So not only was their decision to pay employees this way a conscious one, but so was choosing to respond not when they realized that their "contractors" felt screwed, but when too many of their customers would be aware of the issue and it became a PR concern. They can apologize all they want, that's fine. But apologies don't always necessitate forgiveness. An apology is a start, and their actions going forward are what will truly determine whether or not people should forgive them.
- nkrisc 8y agoInstacart isn't a person.
- dv_dt 8y agoI wonder if it was really a set of collective decisions like this that drove the change and apology?