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I am currently working under Grubhub, Doordash, Uber Eats and several other food delivery services. None of them communicate, none of them tell you what is goi

I am currently working under Grubhub, Doordash, Uber Eats and several other food delivery services. None of them communicate, none of them tell you what is going on, none of them are controlling the conversation their employees are talking about on Facebook. It is PR 101 to control the conversation... but every one of them fail at this when it comes to contractors.

treis 8y ago
I think that is the big issue. It's ok as a payment scheme, but it's fraud to say 100% of the tips go to the Dasher if a separate payment is reduced based on the tip amount.
rconti 8y ago
Is Uber Eats or Grubhub (or PostMates) better than DoorDash in terms of how they handle tipping? Or can you even tell? I imagine the payments are so opaque it can be hard to tell. I'm not using DoorDash anymore, not that I used them much before, but I feel ripped off. If I choose to use a delivery service, I'd at least like to know it's one that hasn't been lying to me. I realize that probably means Uber is right out :)
- sl1ck731 8y ago
  I think the simplest way to tell is if the app requires you to tip before or after the order has been placed. I've read in other HN threads that Uber Eats tip policy is what we as customers expect, but don't take my word for it.
  - rconti 8y ago
    It would be just as easy to implement a process where a tip after-the-fact still reduces the "employee"'s normal pay.. Do just mean, in practice, that's not the way it's normally implemented?
    - sl1ck731 8y ago
      You're right I didn't consider them making it up on the backend somehow. I still believe that forcing a "pre-tip" is a clear indication of something sketchy going on. I can't think of any other valid reason for forcing it.
      - sjjshzvuiajhz 8y ago
        This driver isn’t paid until after the delivery anyway, so that shouldn’t be a factor. When deciding to tip before or after the service is rendered, these are the considerations likely to be weighed: Pros for asking for tips before delivery: 1. Tips are more likely (eliminates scenario where user ignores the app after the delivery and never sees request to tip). 2. Tips are larger (user may perceive that the tip will influence the quality of service). Cons: 1. Tip option increases perceived cost of order (or guilt if not tipping), so this additional step reduces number of completed orders. With the DoorDash policy this article is referencing, where the company probably only makes a profit if you tip, it makes sense to ask for tips upfront. For the Uber/Lyft policy where tips are more for the benefit of the driver, it makes sense to tip after the ride.

treis 8y ago

I think that is the big issue. It's ok as a payment scheme, but it's fraud to say 100% of the tips go to the Dasher if a separate payment is reduced based on the tip amount.

rconti 8y ago

Is Uber Eats or Grubhub (or PostMates) better than DoorDash in terms of how they handle tipping? Or can you even tell? I imagine the payments are so opaque it can be hard to tell. I'm not using DoorDash anymore, not that I used them much before, but I feel ripped off. If I choose to use a delivery service, I'd at least like to know it's one that hasn't been lying to me. I realize that probably means Uber is right out :)

sl1ck731 8y ago
I think the simplest way to tell is if the app requires you to tip before or after the order has been placed. I've read in other HN threads that Uber Eats tip policy is what we as customers expect, but don't take my word for it.
- rconti 8y ago
  It would be just as easy to implement a process where a tip after-the-fact still reduces the "employee"'s normal pay.. Do just mean, in practice, that's not the way it's normally implemented?
  - sl1ck731 8y ago
    You're right I didn't consider them making it up on the backend somehow. I still believe that forcing a "pre-tip" is a clear indication of something sketchy going on. I can't think of any other valid reason for forcing it.
    - sjjshzvuiajhz 8y ago
      This driver isn’t paid until after the delivery anyway, so that shouldn’t be a factor. When deciding to tip before or after the service is rendered, these are the considerations likely to be weighed: Pros for asking for tips before delivery: 1. Tips are more likely (eliminates scenario where user ignores the app after the delivery and never sees request to tip). 2. Tips are larger (user may perceive that the tip will influence the quality of service). Cons: 1. Tip option increases perceived cost of order (or guilt if not tipping), so this additional step reduces number of completed orders. With the DoorDash policy this article is referencing, where the company probably only makes a profit if you tip, it makes sense to ask for tips upfront. For the Uber/Lyft policy where tips are more for the benefit of the driver, it makes sense to tip after the ride.