A BS job is one where the tasks being performed make 0 difference to the overall situation and not doing them is hardly visible. The tasks a receptionist does a

A BS job is one where the tasks being performed make 0 difference to the overall situation and not doing them is hardly visible. The tasks a receptionist does are actually needed and you'd know when they are not performed. But I find other BS examples that the author used, like "airline desk staff who calm passengers whose bags don't arrive". There's no dedicated staff for this. They are simply staff who have to take the time to also do this. He sometimes mixes up "jobs" with "job tasks". Some tasks may be BS but the jobs definitely involve more than what he cherry picked as an example. Is "staff that asks you if you enjoyed the food at the restaurant" also on the list? Would he rather have airline employees just not give a shit when he has a problem? Or does he actually think airlines pay for employees that are there just to provide consolation? A "job" is the entire collection of tasks you get paid for or are expected of you by your employer. One BS portion does not make the job BS. In the same vein, is writing a list of BS jobs a BS job? He's definitely exaggerating with many examples for the purpose of making it a bit more controversial.