4 ms·
The book makes it explicit that it is talking about "receptionists and front-desk personnel at places that obviously don’t need them." The example provided is t
by kranner 8y ago
The book makes it explicit that it is talking about "receptionists and front-desk personnel at places that obviously don’t need them." The example provided is that of a Dutch publishing company at which the phone rang once a day, and the receptionist's task included keeping a "candy dish full of mints" (mints supplied by another person), winding a grandfather clock once a week, and "managing another receptionist's Avon sales."
It goes on to state that the receptionist at such a place is required as a "Badge of Seriousness" even if they have nothing else to do.
- lbatx 8y agoWhile the specific examples provided don't provide immediate value, one should not overlook the value of the "Badge of Seriousness". Perhaps the receptionist job at such a firm should be looked at as less of a receptionist job and more of a sales job. If they lose out on business because they are not perceived as a serious firm, then the receptionist job provides quite a lot of value to the company, just not in the "answering phones" sort of way.