I've read the book, there is a distinction between "office manager" type secretary and people who are paid to sit next to a phone which only rings twice a week.

I've read the book, there is a distinction between "office manager" type secretary and people who are paid to sit next to a phone which only rings twice a week. The book isn't only about the job itself, but our constant need to "look busy", even though there isn't anything to do, and most importantly, how these structures develop. He coins the phrase "corporate feudalism" as an explanation, meaning (to oversimplify) that people at the top think that other people at the top look powerful when they have lots of people below them, so they need to create a lot of jobs just to have people to be the boss of.