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I think the implication is that despite contacting the CEO through a personal email address, Vodafone looked up his employer on LinkedIn and complained to them.
by MereInterest 8y ago
I think the implication is that despite contacting the CEO through a personal email address, Vodafone looked up his employer on LinkedIn and complained to them. From the sound of it, this would be petty revenge from the customer service department, who didn't like having been put in the spotlight for poor customer service.
- wycy 8y agoOh, wow, reading it more carefully I see you're right. That's much worse than I thought.
- xkcd-sucks 8y agoReciprocity- The customer complains to the CSE's CEO; the CSE complains to the customer's CEO
- mywacaday 8y agoI had contacted Vodafone through a work email address as gmail was blocked where I work. I think the case was flagged as corporate as I made the call on my blackberry and the call was flagged as a corporate customer.