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I work in the B2B space. One thing I've noticed is that if Enterprises aren't happy with the product they signed up for or the product doesn't deliver as promis

I work in the B2B space. One thing I've noticed is that if Enterprises aren't happy with the product they signed up for or the product doesn't deliver as promised they will refuse to pay (The ultimate motivator). I feel like in the customer space you have less leverage and it's more of a headache to simply not pay or get a refund (in this case).

bluedino 8y ago
My company refusing to pay CDW or Headsets.com doesn't hurt Jabra in anyway.
- jnty 8y ago
  It does when large resellers suddenly drop their entire range as unprofitable.
WrtCdEvrydy 8y ago
Can you imagine the prices and support you'd get if customer purchases were net-10? Buy something with your credit card and if it's garbage, you just tell your credit card to hold payment.
- jopsen 8y ago
  Assuming you don't have massive fraud issues, it wouldn't change anything. When the product has a low price and many customers, then if the product works for most people. Things are fine :) A Bluetooth headset that works with your phone works for most people.
- pjmlp 8y ago
  Yes, testing, proper programming languages and QA processes would finally be taken seriously by management.
twunde 8y ago
Agreed. There is limited leverage in the customer space. The main balance are regulatory agencies and your state district attorneys. Something that will get a company's attention in a hurry is when a district attorney or a regulatory agency calls.
hotsauceror 8y ago
It's surprising to me how much power enterprises have over every aspect of a business relationship. Our company was acquired by a Large Consultancy. The first thing they did was tell our (corporate) landlord, "We pay everything 90 days late, and we will not pay late fees. Period." And that was that. Anyone else trying to violate the terms of a contract would be told where to go but the landlord swallowed it without a second thought.
- dublo7 8y ago
  Where is this business located? Our city has a real estate boom going on. The landlord night honor the lease rather than incur the cost of fighting it but would be unlikely to renew with that attitude. Then again evicting a person is hard enough. I have no idea how hard it is to evict a company.
- CountSessine 8y ago
  That's not enterprise 'power' - that's leverage. The landlord could have told them to go kick rocks and your boss would have had to come up with a new offer or would have been scrambling to find a new office that optimized for your needs. This suggests that the market for office space in your city favors renters. Just wait and see what happens to your 'contract' when the market shifts!
ConceptJunkie 8y ago
If you've purchased something, you've already paid. If you want your money back, you have to do the legwork, and about the only option you have is to get a refund from the place where you bought it.

bluedino 8y ago

My company refusing to pay CDW or Headsets.com doesn't hurt Jabra in anyway.

jnty 8y ago
It does when large resellers suddenly drop their entire range as unprofitable.

WrtCdEvrydy 8y ago

Can you imagine the prices and support you'd get if customer purchases were net-10? Buy something with your credit card and if it's garbage, you just tell your credit card to hold payment.

jopsen 8y ago
Assuming you don't have massive fraud issues, it wouldn't change anything. When the product has a low price and many customers, then if the product works for most people. Things are fine :) A Bluetooth headset that works with your phone works for most people.
pjmlp 8y ago
Yes, testing, proper programming languages and QA processes would finally be taken seriously by management.

twunde 8y ago

Agreed. There is limited leverage in the customer space. The main balance are regulatory agencies and your state district attorneys. Something that will get a company's attention in a hurry is when a district attorney or a regulatory agency calls.

hotsauceror 8y ago

It's surprising to me how much power enterprises have over every aspect of a business relationship. Our company was acquired by a Large Consultancy. The first thing they did was tell our (corporate) landlord, "We pay everything 90 days late, and we will not pay late fees. Period." And that was that. Anyone else trying to violate the terms of a contract would be told where to go but the landlord swallowed it without a second thought.

dublo7 8y ago
Where is this business located? Our city has a real estate boom going on. The landlord night honor the lease rather than incur the cost of fighting it but would be unlikely to renew with that attitude. Then again evicting a person is hard enough. I have no idea how hard it is to evict a company.
CountSessine 8y ago
That's not enterprise 'power' - that's leverage. The landlord could have told them to go kick rocks and your boss would have had to come up with a new offer or would have been scrambling to find a new office that optimized for your needs. This suggests that the market for office space in your city favors renters. Just wait and see what happens to your 'contract' when the market shifts!

ConceptJunkie 8y ago

If you've purchased something, you've already paid. If you want your money back, you have to do the legwork, and about the only option you have is to get a refund from the place where you bought it.