Agree, have had so many frustrating experiences lately. Recently my phone was water damaged, so I went to the Singapore Apple Store and was told there aren't a

Agree, have had so many frustrating experiences lately. Recently my phone was water damaged, so I went to the Singapore Apple Store and was told there aren't any genius bar appointments available for a week, and that's as far as you can schedule out. I said OK, no problem, I'll buy another until I can get an appointment and then return the new one once mine is replaced under Apple Care. I was waiting about 40 minutes to buy an iPhone and then the sales specialist noted that I could, in fact, probably wait for a cancelation and have my phone serviced. I waited upstairs working on their (fairly good!) wifi for about 1.5 hours and then when I saw a Genius who confirmed my phone is indeed toast. The Genius then explained they don't have any phones in stock in my color, can only do a like-for-like replacements and it'd take 48 hours for it to come in stock (why can't this be identified ahead of time?).. so then I waited another 30mins to buy a phone and returned it 48 hours later. Similarly, replacing a damaged or lost AirPod is way too difficult. IMO, it shouldn't require a "Genius", especially in the latter case (I'd also love to be able to just order a replacement piece online)