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Companies like Amazon have created huge, useful online marketplaces for new and used products and services. The companies act as facilitators but they don't wan

Companies like Amazon have created huge, useful online marketplaces for new and used products and services. The companies act as facilitators but they don't want to do serious curation or customer support. For example, ever tried to call Amazon or eBay to discuss a problem or report possible fraud? As far as I can tell, these companies don't provide phone support. Their attitude seems to be "Why bother? We're not really interested in doing these things, our customers don't demand it, and it would be way too costly."

mav3rick 8y ago
Amazon support is the best there is. They always go above and beyond to help someone.
CamelCaseName 8y ago
Amazon path: Customer Service > Contact Us > Call Customer Service > Something Else > Issue with Items from a 3rd Party Seller Or, Toll free: 1-888-280-4331
masonic 8y ago
they don't want to do serious curation But their fees are commensurate with them doing that role.