I don't see what the issues is, specifically. I've been to the store for service a few times, it was very professional. Everything seems generally well run.

I don't see what the issues is, specifically. I've been to the store for service a few times, it was very professional. Everything seems generally well run. What's the fuss? Apple Retail needs to be executed well, and it's a strategic pillar, but really in the end the stores in and of themselves are not going to be the story. I wonder what the real issues are. I wonder how involved she was in pricing/promotional aspects, because her strategic imperative on pricing may be a source of the problem. Apple is getting a little expensive for it's britches and they have a great brand, but this is not Burberry, it's tech, so utility factors in strongly. If she was behind the expensive mac story ... then maybe. But somehow I doubt it. I wonder what the real story is ...