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I like this idea, but unreasonable people would escalate any and all issues they encountered. So the ombudsman would just end up dealing with similar triage pro
by exolymph 8y ago
I like this idea, but unreasonable people would escalate any and all issues they encountered. So the ombudsman would just end up dealing with similar triage problems to the rest of the team.
(This is not to say that your CS experience wasn't dissatisfying and unacceptable. It sounds like it was.)
- andrewstuart 8y agoMaybe that's a good thing .... if your tech support is that unsatisfying to users that your ombudsman is overwhelmed then perhaps that's the message?