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This has not been a shift, or at least recently. I started working there in 2012 and the focus was always on hiring people that can actually interact with human
by madeofpalk 8y ago
This has not been a shift, or at least recently. I started working there in 2012 and the focus was always on hiring people that can actually interact with humans, rather than nerds that know everything.
Its much easier to teach product knowledge than team interaction skills.
- saagarjha 8y agoYes, this has always been a focus obviously, but now I feel you're getting fewer of the people who can tell you exactly what's wrong with your Mac/iPhone and instead getting people who tell customers that they should close all their iOS apps when they're done with them to "clear the RAM" (this was the Genius helping the person next to me last time I went there). I'm not a retail employee, but from my conversations with them there's less technical training.
- Despegar 8y agoIf Apple wanted to staff their stores with early 2000s Apple Store Geniuses, they'd have like 100 stores worldwide. Apple has way more customers, way more stores, and way more products for that to be realistic.
- saagarjha 8y agoYeah, this seems to be the unfortunate reality of the situation :(
- threeseed 8y ago> close all their iOS apps when they're done with them to "clear the RAM" Last time I checked this is technically correct. The point was that it is often unnecessary as Apple terminates apps in the background. But they will usually leave a few of the most recent ones active.
- saagarjha 8y ago> Last time I checked this is technically correct. It's correct, but manually managing the RAM rather than letting the OS deal with it is almost always a bad idea. iOS will kill apps when necessary, and by killing apps you're requiring them to be relaunched when you try to use them.