Zappos has a similar policy with regards to their unlimited free returns and exchanges. They have a tiny group of customers who abuse the hell out of it (and al

Zappos has a similar policy with regards to their unlimited free returns and exchanges. They have a tiny group of customers who abuse the hell out of it (and all their customer service reps know who those are), but by and large the policy is responsible for Zappos's massive success (before it was bought by Amazon).