I work in customer service at a medium sized food company. We have a no questions asked guarantee. I'm somewhat torn on the money-back guarantee philosophy. I h

I work in customer service at a medium sized food company. We have a no questions asked guarantee. I'm somewhat torn on the money-back guarantee philosophy. I hear people say that it ends up being profitable at the end of the day. But, it entitles people to complain (and expect compensation) about every last little thing. I have customers that call and ask if one of our products is Gluten Free. Nowhere on the label have we stated that it is. Yet, they are beside themselves to hear that it is in fact not gluten free. I then have to either send them a refund or a replacement for their own negligence. I've had to do this for people who have bought our whole wheat flour, expecting it to be gluten free, because we're known as a company that sells some gluten free items. Rewarding this kind of behavior, while reinforcing the BS "customer is always right" philosophy, must be to the detriment of society. I wish that we (USA) would do away with our conception of customer service and would adjust to something more akin to what you find in Europe. No facade, just people interacting, for better and for worse. I'm ranting now, I guess I say all this to say, I could see having an absolute guarantee being profitable in the long run, but as the person who has to deal with entitled whiny consumers, I absolutely hate it.