What I found to be the biggest problem at Amazon beyond the issue here was not so much inflated expectations but rather top-down technologically backwards micro

What I found to be the biggest problem at Amazon beyond the issue here was not so much inflated expectations but rather top-down technologically backwards micromanagement of how to get things done. The most flagrant example of this in my experience was when I was ready to hand an AWS customer a simple script that would replace their command line application and magically make it run in the cloud, uploading inputs and, and downloading results, it was blocked from release to the customer immediately because it wasn't a full web app with staffing and an on-call pager.