I've always promised a refund to any customers asking in good faith. I run a podcast hosting company, and not every solution out there is right for everyone. M

I've always promised a refund to any customers asking in good faith. I run a podcast hosting company, and not every solution out there is right for everyone. Most users requesting a refund made a mistake. I'm happy to refund them or offer credit, and the reputation I've built for customer support is well worth the cost. It comes out to tens of dollars a month in exchange for priceless unsolicited recommendations on social media (even from former customers and folks who haven't used the service). There have been a few bad actors. One user demanded a refund for six months of service (we bill monthly) after finding that the service did not meet his needs. He did not receive the refund that he demanded. Of the hundred or so refunds that I issue each year, maybe one or two are not what the customer asked for.